1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is automatically collected when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

2. WHY DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To provide and manage our Services. We use your information to schedule inspections, coordinate appointments, deliver roofing and exterior services, manage project communications, and provide ongoing customer support.
• To communicate with you. We use your contact information to respond to inquiries, send estimates and proposals, confirm appointments, deliver project status updates, and provide service-related notifications.
• To send administrative and transactional communications. We send invoices, billing notifications, warranty information, insurance claim coordination, and other communications necessary to administer our Services.
• To send marketing communications, where permitted. Where you have given consent or where otherwise permitted by applicable law, we may send periodic marketing communications about our services, programs, and seasonal offerings. You may opt out at any time.
• To protect our Services and prevent fraud. We use information to maintain the safety, security, and integrity of our Services, prevent fraud and abuse, and protect our customers, employees, and property.
• To comply with legal obligations. We process information to comply with applicable laws, regulations, court orders, lawful government requests, and to enforce our Terms of Service and other agreements.
• To improve and analyze our Services. We use information to understand how our Services are used, evaluate and improve our website, customer experience, and operational performance.
• For any other purpose with your consent. We may process your information for additional purposes that we disclose to you and for which you provide consent.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties:

We may need to share your personal information in the following situations:

• With Service Providers. We may share your personal information with service providers to monitor and analyze the use of our Services and to contact you.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
• Other Users. When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• Consent. We may share your personal information for any other purpose with your consent.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising. This includes helping manage and display advertisements, tailoring advertisements to your interests, or sending abandoned service requests and/or service quote reminders (depending on your communications preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies can be found in our Cookie Notice.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you chose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). When/If you choose to do this, we will receive certain profile information about you from our social media provider. The profile information we receive may vary depending on the social media provider, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on the social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are not otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored by, and processed by us in our facilities in the facilities of the third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” above), and in other countries.

We will take all necessary measures to protect your information in accordance with this Privacy Policy and applicable law.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18 years of age, please contact us at privacy@roofmans.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us with the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
Please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms and/or comply with applicable legal requirements.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice to not be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us via:

Mail:
Roofman’s
Attn: Privacy Concerns
14301 FNB Parkway, Suite 100
Omaha, NE 68154

Email: privacy@roofmans.com

Phone: 833-205-7663

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information that we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

14. SMS MESSAGING POLICY

In Short: We use SMS (text messaging) to communicate with customers and prospective customers about service-related matters. We obtain consent before sending messages and we do not share mobile opt-in data or phone numbers with third parties for marketing purposes.

Programs and Message Types

Roofman’s, LLC operates SMS messaging programs that send transactional, service-related, and occasional promotional communications, including:

• Appointment and inspection confirmations and reminders
• Project status updates and crew arrival notifications
• Estimate and proposal follow-ups
• Emergency leak response and storm-damage coordination
• Invoice and billing notifications
• Responses to customer-initiated inquiries
• Insurance claim coordination communications
• Occasional seasonal reminders, promotions, and service offers.

How You Opt In

You may opt in to receive SMS messages from Roofman’s through any of the following methods:

• Submitting the consultation request form at roofmans.com/contact and selecting the SMS consent checkbox
• Signing a written service agreement that includes an SMS consent clause
• Providing verbal consent during a phone call with a Roofman’s representative
• Initiating a text message to a published Roofman’s phone number

Consent is logged with a timestamp and the language of the disclosure shown at the time of opt-in. SMS consent is not a condition of purchasing any goods or services.

How You Opt Out

You may opt out at any time by replying STOP to any message you receive from us. You will receive a confirmation message and no further messages will be sent. To opt back in, reply START or sign up again through any of the methods described above. For assistance, reply HELP or contact support@roofmans.com.

Message Frequency and Charges

Message frequency varies based on your interactions with us and the status of your project. Message and data rates may apply. Roofman’s does not charge for SMS messages, but your wireless carrier may. Carriers are not liable for delayed or undelivered messages.

Information Sharing

No mobile information, phone numbers, or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontracted service providers (such as our messaging platform vendor) solely to support delivery of the messaging program. All other use-case categories exclude text messaging originator opt-in data and consent.

Contact

Questions about this SMS policy may be directed to:

Roofman’s, LLC
Attn: SMS Compliance
14301 FNB Parkway, Suite 100
Omaha, NE 68154
Email: privacy@roofmans.com
Phone: 833-205-7663